Psychotherapeutic work is essentially a conversation and we would therefore expect complaints to be taken up directly with your clinician in the first instance. Or if that is not satisfactory, he or she may advise you whom to contact.
In any case that cannot be resolved in this way you should write to:
The Chief Executive
Tavistock and Portman NHS Trust
120 Belsize Lane
London
NW3 5BA9
Email: chiefexecutive@tavi-port.nhs.uk
Your complaint to the Chief Executive will be acknowledged within 2 working days, and you will receive a written reply within 4 weeks.
